Delivery, Return & Refund Policy

DELIVERY POLICY 

Upon full payment, we will proceed with the order.

For available power lens, we will proceed with lens cuting and frame fitting which will take 15 - 20 minutes*. Then, we will send to courier service which take 3 working days to reach our customer.

For customised power lens, we may need up to additional 7 working days.  

HOW DO I RETURN MY ORDER?

Not satisfied with your spectacles? No worries, you can return it to us within 14 days from receiving your order.

Here are some checklist for you to look at !!!

• Item(s) must be in original condition, with the original packaging, original tags, and labels attached.
• Inspection will be carried out to ensure all item(s) are in their original condition before processing your return. It will usually take 3 to 7 working days to process your
  request before we could ship out the replacement / exchanged item(s) to you.

• Return is not applicable for prescription glasses.
• Return is only applicable for item(s) purchased online and delivered in Malaysia.
• Return that do not meet our policy will not be accepted and will be returned to you at your cost.

Kindly email us about the return of the goods at info@spectruck.com.my and our team will contact you for further details.  

Postal & In-Store Return
You can return your order to our management office,

Spectruck Sdn Bhd
639-1, Jalan PJU 1/4B,
Kg Cempaka,
47301 Petaling Jaya,
Selangor Darul Ehsan

Attention: Spectruck Sdn Bhd Department.

Please pack and seal your returned item(s) before sending back to us. We recommend you opt for a shipment method that enables tracking. Spectruck is not responsible for any loss / damage of a returned parcel.

WHEN WILL I GET MY REFUND?

Our team will contact you and arrange for refund once you’ve email to us at info@spectruck.com.my 

Please refer to the table below for standard processing time of refund to your bank account / credit card.

Payment Method (at the time of purchase)

Bank Processing Time (after refund has been processed by Spectruck)

Credit card / Debit card

21 working days (depending on your bank)

Online Banking

7 working days (depending on your bank)

Store Credit

2 working days


* depends on stock availability